Store Policy

How We Ship

Orders are processed within 1–3 business days. We ship to all 50 US states, with select international destinations available on request.

Returns & Refunds

We accept returns on unused, uninstalled hair within 7–14 days of delivery. Hair must be in its original condition — untied, uncut, and unaltered.

• Return window: 7–14 days from confirmed delivery date.
• Hair must be unused, uninstalled, and in original packaging with tags attached.
• Lace cannot be cut and bundles cannot be untied for a return to be accepted.
• Original shipping fees are non-refundable. Customer is responsible for return shipping costs.
• Approved refunds are processed within 5–10 business days to the original payment method.

Exchanges & Store Credit

We offer exchanges for a different length, texture, or product when the original item is returned unused and in original condition within the return window.

• Exchange for a different length or texture of equal or lesser value within 14 days of delivery.
• If the replacement item is higher in value, you'll pay the price difference.
• Store credit is available as an alternative to a refund — no expiration on store credit.
• Exchanges are not accepted on installed, cut, colored, or altered hair. Same conditions as returns apply.

Canceling an Order

Orders can only be canceled within 12 hours of purchase. After that window, our team has typically begun preparing your order.

• Cancel within 12 hours by emailing info@sinkorbeauty.com with subject: "Cancel Order."
• Once processing or customization has started, orders cannot be canceled regardless of ship status.

What to Expect

Here's a quick reference for everything from order confirmation to delivery.

We're Here to Help

Have a question about your order? Our team responds quickly — usually within one business day.