When a product sells out, pre-ordering lets you secure your hair before the next shipment arrives. Here's exactly what to expect — timelines, delays, and how we keep you informed every step of the way.
Overview
What Is a Pre-Order?
A pre-order allows you to purchase a product that is currently out of stock. Your payment is collected at the time of order, and your hair ships as soon as the new inventory arrives. Pre-orders are fulfilled in the order they are received — first come, first shipped.
Your spot is guaranteed. Once you pre-order, that unit is reserved for you from the incoming shipment.
Payment is collected upfront to secure your order and lock in today's price, which protects you from price changes.
Pre-orders are processed and shipped in sequence — your position in the queue is set when your order is placed.
You will receive a shipping confirmation with tracking as soon as your order leaves our facility.
Note: Pre-order listings are clearly labeled on the product page. If you are unsure whether an item is a pre-order, contact us at info@sinkorbeauty.com before purchasing.
Timelines
Standard Wait Times
Wait times vary depending on where the product is in the restock cycle. We always provide an estimated ship date on the product page. The timelines below are typical ranges — your product page will have the most accurate estimate for that specific item.
Order Type
Estimated Wait
Notes
In-Transit Restock
1–2 weeks
Shipment already in transit. Fastest pre-order option.
Standard Restock
2–4 weeks
Most common. Product ordered and preparing to ship from origin.
Custom / Special Order
4–8 weeks
Non-standard lengths, textures, or colors sourced specifically for you.
Extended Restock
6–10 weeks
Rare. Occurs with supply chain disruptions or high-demand items.
Estimate vs. Guarantee: All dates are estimates, not guarantees. We update customers immediately when the estimated ship date changes. See the Delays section below.
The Process
How Pre-Orders Work
From the moment you place your pre-order to the moment it arrives at your door, here's what happens.
1
You Place Your Order
You select a pre-order item, complete checkout, and payment is collected. You receive an order confirmation email immediately with your estimated ship date and order details.
2
Your Spot is Reserved
Your specific unit — texture, length, color — is reserved from the incoming shipment in the order your purchase was received. Earlier orders ship first.
3
Inventory Arrives
When the new stock arrives at our facility, we inspect and quality check every unit. This typically takes 1–2 business days before pre-orders begin shipping out.
4
Your Order Ships
Your hair is packed and shipped. You receive a shipping confirmation email with your tracking number. From there, standard delivery timelines apply (3–7 business days for US orders).
Custom Orders
Custom Order Timelines
Custom orders are for specific requests that fall outside our standard inventory — unusual lengths, rare textures, color-matched units, or bulk orders. Because these are sourced individually, timelines are longer and the process differs slightly from standard pre-orders.
Consult first. Contact us at info@sinkorbeauty.com before placing a custom order. We confirm availability and timeline before you pay.
Custom orders require a 50% non-refundable deposit to initiate sourcing. The balance is collected before shipment.
Standard custom timeline is 4–8 weeks from deposit. Complex requests (rare textures, large bundles) may extend to 10+ weeks.
You will receive progress updates at key milestones: order confirmed, in production, shipped from origin, arrived at facility, shipped to you.
Custom orders cannot be cancelled once sourcing has begun (typically 48 hours after deposit is received).
Transparency
Potential Delays
We are honest about delays when they happen. The hair industry involves international sourcing, customs clearance, and carrier logistics — all of which can shift timelines. We will never leave you wondering what's happening with your order.
Proactive communication. If your estimated ship date changes for any reason, you receive an email with the updated timeline before the original date passes.
Common delay causes include customs clearance, carrier disruptions, quality holds, and unexpected demand on a particular unit.
If a delay exceeds 2 weeks beyond the original estimate, you have the option to cancel for a full refund — no restocking fee.
If you need to inquire about your order status at any time, email us at info@sinkorbeauty.com with your order number.
Delay Caused by Customer: If a shipment cannot be delivered due to an incorrect address provided at checkout, redelivery fees and any additional shipping costs are the customer's responsibility. Sinkor Hair is not responsible for delays caused by incorrect address submissions.
Cancellations
Cancellations & Refunds
We understand that plans change. Pre-order cancellations are accepted under the following conditions.
Within 24 hours of placing a pre-order: Full refund, no questions asked. Contact us immediately after ordering.
After 24 hours, before inventory arrives: Full refund minus a 10% restocking fee to cover sourcing and reservation costs.
If we delay beyond 2 weeks past the estimate: Full refund with no restocking fee — our delay, your choice.
After inventory arrives and order has shipped: Order cannot be cancelled. Standard return policy applies — see our Return & Refund Policy.
How to Cancel: Email info@sinkorbeauty.com with your order number and subject line "Pre-Order Cancellation." Refunds are processed within 5–10 business days to your original payment method.